ERIN & CO ships across Canada & the United States. All orders placed online at www.erinandco.com are processed within 1-4 days. You will receive an email notification when your products are shipped. If an item is unavailable at the time you place your order, you will be notified about the wait time.
Customers in the United States are responsible for import taxes, carrier fees, and customs declarations.
If your item has been marked as 'delivered' but has not arrived, please allow a few additional business days for it to show up. Packages are frequently scanned as 'delivered' when in fact they are still en route.
Please note that we are unable to replace lost or stolen items. Be sure to use the correct mailing address and track your shipment to reduce the risk of errors. You can reach out directly to the courier to file a claim for your package in the event that it is lost.
If you have shipping questions about your package, please email us at firstname.lastname@example.org